Yeah, I failed again to explain what I am trying to say. hehehehe.
I only said that, some FS developers need more customer focus.
EIGHT QUALITY MANAGEMENT PRINCIPLESIf any reader don't understand what I am saying, please read the link provided for a first approach to Quality in Business (specifically, point 1, 6 and 8)
Thank you.

Why I said this....Based on SeanTk's message. I read it too in SOH when the thread was online.
And this is clearly a lack of customer focus.
I understood exactly what you where saying... and I find comparative examples from SOH website (of which I am also a forum member), to reinforce your argument, would be better left for those who belong to that forum to read becuase then the reader can understand the context better and read all the replies.
Without wishing to alienate you (in fact I agree with the principal), you initial post could have been phrased better to avoid any confusion because I am not looking at you in the eye..l. I am not able to see your face or expressions, so I must rely on what you type and interpret it accordingly to my understanding.. but unfortunately the way you worded you post, left a conflicting impression that the Designer of the Lear jet should be included in the same category as those you frown upon - whether that was you intent or not and thus my disagreement with your initial post.