NZFF

by **Jayden** » Tue Jul 01, 2014 8:25 pm

I recently loaded up FSX as I do, when I loaded up the PMDG 737 ngx I discovered that the HUD was not displaying any information, just the frame and a slightly tinted background. This occurs with all systems running.
I really enjoy flying the 737 as do many others and I would love to have it working again.
Any help will be greatly appreciated

Regards
Jayden

by **Ian Warren** » Wed Jul 02, 2014 1:40 pm

I have not installed my 737 for a long time, have a look this afternoon .

by **Ian Warren** » Wed Jul 02, 2014 6:56 pm

Jayden, I recall the tricky install here, its been on three HDs since it first install and three years back , I have to contact PMDG , even install you had to be careful with all the various modules, I ll plugging away at it here , reply is normally very quick.

by **Ian Warren** » Wed Jul 02, 2014 7:50 pm

I have had to send a ticket away to find out why 737NGX install, before I sent the ticket I tried three times installing noticed there is a REPAIR INSTALL , I thought maybe you not tried this ? you get thing fixed before I get a reply.

Another thing I noticed I have is a fair few extra file why doing a little search there is also with SP-1b another SP-2 , as I said I do recall it did have a tricky install , thought you try those.

by **Jayden** » Wed Jul 02, 2014 8:26 pm

Ian Warren wrote:
QUOTE (Ian Warren @ Jul 2 2014,7:50 PM) <{POST_SNAPBACK}>
I have had to send a ticket away to find out why 737NGX install, before I sent the ticket I tried three times installing noticed there is a REPAIR INSTALL , I thought maybe you not tried this ? you get thing fixed before I get a reply.

Another thing I noticed I have is a fair few extra file why doing a little search there is also with SP-1b another SP-2 , as I said I do recall it did have a tricky install , thought you try those.

Thanks Ian, I appreciate your help and I haven't tried the repair install yet so ill give that a shot.

I also didn't know about the SP1b or SP2 fixes so I'll try them as well.

by **Splitpin** » Wed Jul 02, 2014 8:43 pm

I was reading ,on your behalf ,some comments on the Avsim forum , and others have had the same .... from what i could gather it maybe a "dll" problem , may pay to check that forum out as well.
Or as Ian said , look to PMDG for a fix.

Good luck anyway Jayden .

by **Jayden** » Wed Jul 02, 2014 9:48 pm

Thanks, I appreciate it

by **Ian Warren** » Wed Jul 02, 2014 10:16 pm

I have the base installed, I quietly go through the other install s tomorrow and see if why find an answer.

by **omitchell** » Thu Jul 03, 2014 9:44 am

Jayden wrote:
QUOTE (Jayden @ Jul 2 2014,9:48 PM) <{POST_SNAPBACK}>
Thanks, I appreciate it

With the 737 (And the 747 and 777) The HUD screens are part of the PMDG security measures. I'm not going to go into detail on what specific file is involved for obvious reasons but sometimes this can be corrupted by something else being installed and conflicting, or just a general bug or a whole slew of things and it can end up tripping the anti-piracy security features (One of which is blanking out the HUD, and on the 777 stopping your gear from retracting)

NO, Not saying you pirated it so no one suggest it. Just pointing out this particular issue because it is actually a known bug with PMDG planes that sometimes for a hundred different reasons the security safety on the models just trip and you end up with this result of blanks HUDs.

I would suggest just doing a full removal of the 737 (All files) then restart the computer and reinstall and see if that clears it. If it doesn't, I would suggest contacting PMDG's support team who usually fix this issue pretty quickly. Took them all of a minute to sort out the same issue on my 74-...

(Just as an example - What caused my issue on the 74- was installing the 73- after it and one of the 2 files involved didn't like that and corrupted so I have to be sure to install the 73- first and the 74- after to avoid this, but I can happily replicate the problem for me at least anytime I want now lol)

by **Jayden** » Thu Jul 03, 2014 4:56 pm

omitchell wrote:
QUOTE (omitchell @ Jul 3 2014,9:44 AM) <{POST_SNAPBACK}>
With the 737 (And the 747 and 777) The HUD screens are part of the PMDG security measures. I'm not going to go into detail on what specific file is involved for obvious reasons but sometimes this can be corrupted by something else being installed and conflicting, or just a general bug or a whole slew of things and it can end up tripping the anti-piracy security features (One of which is blanking out the HUD, and on the 777 stopping your gear from retracting)

NO, Not saying you pirated it so no one suggest it. Just pointing out this particular issue because it is actually a known bug with PMDG planes that sometimes for a hundred different reasons the security safety on the models just trip and you end up with this result of blanks HUDs.

I would suggest just doing a full removal of the 737 (All files) then restart the computer and reinstall and see if that clears it. If it doesn't, I would suggest contacting PMDG's support team who usually fix this issue pretty quickly. Took them all of a minute to sort out the same issue on my 74-...

(Just as an example - What caused my issue on the 74- was installing the 73- after it and one of the 2 files involved didn't like that and corrupted so I have to be sure to install the 73- first and the 74- after to avoid this, but I can happily replicate the problem for me at least anytime I want now lol)

by **Ian Warren** » Thu Jul 03, 2014 5:26 pm

Hi ya Chap , you get the issue fixed ? .. installed everything this morning and it worked with a glitch

by **Jayden** » Thu Jul 03, 2014 9:17 pm

Ian Warren wrote:
QUOTE (Ian Warren @ Jul 3 2014,5:26 PM) <{POST_SNAPBACK}>
Hi ya Chap , you get the issue fixed ? .. installed everything this morning and it worked with a glitch

Hi, I sent a ticket to PMDG about the HUD problem on the 1st day this month and still waiting for a reply.
I did attempt to reinstall the NGX, after I removed it via the application, I went to install it again but was confronted by a message stating " Unable to locate fsx.exe. Unable to install".
Luckily, it did not actually uninstall it, the PMDG folder remains in my FSX directory (H:\Microsoft Games\Microsoft Flight Simulator X), I think PMDG might only look for the NGX in "C" drive but I have it on my ssd (H) drive...but that's a whole other problem.
Hopefully an agent at PMDG gets back to me soon as I finally get a break from school in the holidays and get some extra sim time!!

by **Ian Warren** » Thu Jul 03, 2014 9:32 pm

I think they will quick, ticket other I sent mention 24/48 hrs, give you the opportunity to clean and defrag your other drives .

by **omitchell** » Thu Jul 03, 2014 9:43 pm

Jayden wrote:
QUOTE (Jayden @ Jul 3 2014,9:17 PM) <{POST_SNAPBACK}>
Luckily, it did not actually uninstall it, the PMDG folder remains in my FSX directory (H:\Microsoft Games\Microsoft Flight Simulator X), I think PMDG might only look for the NGX in "C" drive but I have it on my ssd (H) drive...but that's a whole other problem.

Which is why I said to remove all files. The file that I know of that can cause this issue lives in that folder... Now I will just say wait till PMDG get back to you..

by **Jayden** » Fri Jul 04, 2014 5:09 pm

All fixed, turns out it was a corrupt file that PMDG were able to replace

Thanks to those who commented!

by **Ian Warren** » Fri Jul 04, 2014 5:25 pm

Pleased , now your ready to travel in your holidays

by **Jayden** » Fri Jul 04, 2014 6:17 pm

Ian Warren wrote:
QUOTE (Ian Warren @ Jul 4 2014,5:25 PM) <{POST_SNAPBACK}>
Pleased , now your ready to travel in your holidays

by **omitchell** » Fri Jul 04, 2014 6:31 pm

Jayden wrote:
QUOTE (Jayden @ Jul 4 2014,5:09 PM) <{POST_SNAPBACK}>
All fixed, turns out it was a corrupt file that PMDG were able to replace
Thanks to those who commented!

I could probably guess the file too

NZFF

PMDG 737 HUD not showing data

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