by Chairman » Sun Jul 05, 2009 6:04 pm
It's the same in virtually all telecomms and internet business, 'loyal' customers don't register on the radar, they already get your money. The fastest way to get their attention is to threaten to stop giving it to them, it's amazing what some companies can suddenly come up with after all when you ring up and say you want to cancel your account because they won't give you the same deal as new customers .......
Gary
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