Anyone run across this with capt sim?

[dharris]

Anyone run across this with capt sim?

I have been trying to redownload the Legendary f-104 that I purchased 2007-07-11 06:07:37 and lost the drive it was on. I had installed it a number of times previosly always on the same pc, just on different drives as I was setting up my system the way I wanted it. After the drive crashed with the f-104 file on it I have contacted capt sim's (customer service?) about it filled out service tickets only to have them cancelled becasue they claim they have answered the question before. Dear Donald Harris,
Thank you for contacting Captain Sim Customer Support.

Your Ticket has been reviewed but cancelled because the same question has been previously answered.
If you wish to review the answer please:
- Check-in at http://www.captainsim.com/support/
- Click Product Name > Customer Support > Search KB > C > Search for KB# 660

The Captain Sim web site, Knowledge Base and Manuals contain hundreds of articles designed to answer the majority of the questions asked of our Customer Support. Please always be sure to search the web site, Knowledge Base and Manuals PRIOR TO submitting a request for assistance in order to ensure a timely resolution to your issue and avoid your Ticket cancellation.

PLEASE DO NOT RESPOND DIRECTLY TO THIS EMAIL. REPLIES WILL NOT BE PROCESSED.

Thank you,
Captain Sim Customer Support

I follow all instructions download a file calleddsf104_1200.exe restart pc clik install, get message redis and it quits. Tried using there reactivate email same problem. If I ask them about it in a new service ticket they just cancell it and say they answered it before. Anyone know how to get their attention. I am not buying it again, just want what I paid for. Worst c.s I have ever run across.
__________________

[Ian Warren]

Don ,
I had problem long time ago , recall was with the CSYak3 , I had a copy of my payment , with my details , even the code to get it up and running , contacted them directly , think it took them 2/3 day before a reply .

I wonder it my be due to the registry using a new pc , ill see i have any problems reinstalling that model again , and i do have the CS104 , try as well tomorrow .

Contact , not sure, you may have missed it . In the bottom right hand corner .

[Ian Warren]

OK .. YES , Id now be scared to look at how much I have payed to Captain Sim , 9 Items registered excluding FlightOne 727 "aka" Capsim 727 .

First thing required was an order number , this gets me in the door but then .. ooohpps ,

With all the details , not to worry only close to a thousand bucks ! with all i have spent here . umm yeah right Ian over that would'nt ya say!

I will get the software up and running but there happens to be a big problem .

So on with my mission ,

PS: Don after a complete reinstall of FS9 , i never thought i'd have this problem .

I'll install all i have and see what works , with that ill contact Captain Sim with my legacy and recite list .

[Ian Warren]

Further on this , I got instruct to do this , do that .. was off no help , One thing i cant figure , Why are these not working , thats the Yak3 the F104 ? a little investigative work required here .. as all u fighter pilots would say .... im going in !

[Njbb1995]

Is the flight1 727 the Captain Sim 727?

[Ian Warren]

QUOTE (njbb1995 @ May 1 2009, 07:35 PM) <{POST_SNAPBACK}>

Is the flight1 727 the Captain Sim 727?

Indeed , but the old FS9 model