Area51 Simulations

[Adrian Brausch]

Hi all, I purchased the Area51 Simulations Comanche yesterday and the link they sent me was void,..have been trying to contact them to get a link that works so I can download it but 3 emails later..still nothing. I am concerned because it appears their FB page is down too ?...anyone know if they are still functioning or have I just payed $29US for nothing ?..

[Ian Warren]

Matey, I think this has been across the board on many sites over the last couple months with DDOS attacks, I'm sure your D/load and payment would be safe, BUT you would think they would contact you as a paying customer directly after 3 Emails

[SeanTK]

Area51 Simulations changed their name to Stargate Studios HK, so you may want to try contacting them through here:
http://www.stargatestudioshk.com/

[Adrian Brausch]

QUOTE (SeanTK @ Jan 31 2014,1:36 PM) <{POST_SNAPBACK}>

Area51 Simulations changed their name to Stargate Studios HK, so you may want to try contacting them through here:
http://www.stargatestudioshk.com/

Thanks Sean,..I followed the link and left a message. Now I am concerned !..changing names ?..the Area51 website is still up though...

[Ian Warren]

QUOTE (Adrian Brausch @ Jan 31 2014,2:15 PM) <{POST_SNAPBACK}>

..changing names ?..the Area51 website is still up though...

That wont be an issue .... Vertigo Studios was Ummm something else before it was VS or Alphasim is now Virtiavia ... be the old catapillar turning into a butterfly trick

[Adrian Brausch]

Still no reply and no Comanche !!!!!.....If someone here has the Comanche I can send you my receipt of payment if your willing to send me the file !!. Goddamnit this is annoying,..$29US down for nothing at moment grrrr ...not happy

[Adrian Brausch]

I purchased it directly through their websire..I just saw it on FS Pilot Shop....if only I had seen it there at least I would have got it straight away ( I hope). I sent another email to Area 51 Simulations . (no.5 email)...

[SeanTK]

Have you tried to institute a charge-back from your bank?
If you do, and you tell them, it may get you a response.

[Adrian Brausch]

no ..how do I do that bud ?

[SeanTK]

I only had to do it once years ago when an addon company charged me twice for a product and wouldn't respond to my inquiries. I called my bank and explained the situation and after they attempted to contact the company on my behalf with no response after two days, they credited my account (removed the second charge) and everything was fine.

In this case, assuming you payed with a credit or debit card, I suggest calling your bank and explaining the situation, emphasizing that you did not receive the product you paid for, and have been unsuccessful in trying to get support after # attempts. Now, I'm in the US so this may not apply at all for New Zealand, but it's worth investigating as soon as possible.

http://en.wikipedia.org/wiki/Chargeback

[Adrian Brausch]

Ok , after contacting FSPilotshop for advice on Area51 Simulations, they have sorted it all out for me and have given me the Comanche on behalf of Area51,...thankyou very much fspilotshop your a bunch of good bastards ! ,..the Comanche is excellent

[zkcav]

That's a win for you Adrien, glad you've got it resolved. Mighty impressive customer service by FS Pilot shop, on behalf of Area 51, when it's really got nothing to do with them at all.

Two thumbs up to them, that is real customer service - at least they haven't forgotten who pays them in the end - their customers

[Ian Warren]

QUOTE (Adrian Brausch @ Feb 4 2014,3:53 PM) <{POST_SNAPBACK}>

...thankyou very much fspilotshop your a bunch of good bastards ! ,..the Comanche is excellent

Good on fspilotshop and damn pleased you are sorted, its a pity the lack of response from Area51 after still having the shop open ! real customer service NOT!

[WarHorse47]

Seems that the lack of customer support from Area51/Stargate has escalated.

Several of us at SOH inquired as to the status of the Cobra Service Pack that was announced last December, only to be blocked from their Facebook page after their recent announcement that they were no longer developing FSX products.

--WH

[Adrian Brausch]

Yea man,..I sent Area51 and Stargate several emails each,...got one reply from stargate,..said they were just designers from the now ex area51 and couldnt help me,...so out of frustration I decided to try my luck at one of their main outlets for selling their stuff ..FSPilotshop. They sent me the Comanche as they said "on behalf of" area51...I am tended to believe they sent it to me just out of their own generosity,...area51 will not get anymore money from me.

[Splitpin]

Good on ya A.B ..... i note a little edit to this post you do have a way with words mate , when your on a roll

[Ian Warren]

Other outfit that reneged on what they promised was Cloud9 and the Phantom, or least my experience only real experience with incomplete products promised and i have a lot .

[Bazza]

I noticed that too, was going to ask him to let us know how he really felt, no holding back...!!!

Had the feeling he may have been jumping up and down like an elephant on a trampoline...

[Adrian Brausch]

I deny any accusation that I may have said area51 can go s*ck my b*lls fspilotshop.com are bloody legends and will however get more of my money

[Fozzer]

QUOTE (Adrian Brausch @ Mar 5 2014,12:29 PM) <{POST_SNAPBACK}>

I deny any accusation that I may said area51 can go suck my balls ........

.... .... .... ....!

Now, that's what I call the ultimate in; "dissatisfaction".... ....!

Paul.... ....!