NZFF

With his permission, I've attached the email he sent me. I hope this calms some peoples worries here. I know it did mine Start at the bottom.
With whatever problems Graham is having, I hope he gets it worked out and can return to us soon.

Larry





Larry thanks "¦



Please feel free to post the body of that email with my blessing and apologies to out customers



Graham



-----Original Message-----
From: Larry Falcone <mailto:lfalcone1@verizon.net>
Sent: 23 December 2007 22:05
To: Graham Waterfield (PSS)
Subject: Re: To PSS



Hi Graham. I completely understand that you are having problems. I hope you get them worked out. If you could please post something in the forums, I think that would make some people feel better. If you do not have the time or for some other reason you cannot do it, please let me post the body of this email at the PSS forum.



Thanks for replying and hope you get things worked out.



Larry Falcone

----- Original Message -----

From: Graham Waterfield (PSS)

To: 'Larry Falcone'

Sent: Sunday, December 23, 2007 12:52 PM

Subject: RE: To PSS



Dear Larry,



Thanks for writing and I understand your concerns.



We are suffering some difficulties right now but our hope is to be back up and running early in the new year.

Meanwhile though, we are at this time talking steps to ensure all existing customers can have either
a) Access to their downloadable installers

Or

b) A Full install version of their purchased products



I'm sorry that's all I can tell you right now, as It's really all I can confirm at this time



Thank you for your patience

Regards



Graham Waterfield



-----Original Message-----
From: Larry Falcone <mailto:lfalcone1@verizon.net>
Sent: 22 December 2007 17:22
To: sales@phoenix-simulation.co.uk
Subject: To PSS



Dear sirs, I lke others are very concerned about the purchases we made in good faith to your company. Now we have no support forums except for the unofficial ones allowed by Avsim. We have had no contact from anyone at PSS for a month or more. It looks to us like PSS is going under. Are our purchases secure? Will we be able to download and install for the forseeable future? If not, will you provide complete files for those of us who have purchased your products? Will you provide CD's , offer a complete download, something to make sure we can keep our purchases? Are you truely going out of business? If not, why cannot someone in authority pop into the Avsim forums and offer us somekind of reasonable excuse for this damning silence? Sickness in the family, divorce, tired of building planes? Doesn't really matter to us. What we want to know is how do we keep our files for what we paid you for>? 5 minutes of typing is all we ask.



Thanks, Larry Falcone[/quote]